Refund Policy

Skyexchange is committed to clear, fair, and secure refund practices for our users. This Refund Policy explains when refunds are allowed, how to request one, expected timeframes, and how we protect your financial information. Our policies support safe play and transparent transactions across Skyexchange products and services including the skyxchange site and mobile access points such as the skyexchange 247 app 1.

Scope

This policy applies to:

Account deposits, unused credits, and mistaken payments tied to a user’s skyexchange login.
Refund requests arising from technical errors, duplicate transactions, or account verification issues assisted by an ag skyexchange or authorized skyexchange agent.
Promotional or bonus credits where terms and conditions limit refundability.

This policy does not cover bets or game outcomes once a market or round has been settled or declared final by the platform.

Refund Eligibility Criteria

You may be eligible for a refund if any of the following apply:

A deposit was charged in error or duplicated.
A payment failed but the amount was debited from your bank or wallet.
Your account could not be verified despite submitting valid documents and you request return of unused funds.
A technical issue during checkout or during a skyexchange login process caused an unintended transaction.

Requests are evaluated case-by-case. To qualify, you must provide supporting evidence including transaction IDs, screenshots of bank/wallet statements, and the username tied to your Skyexchange account.

How to Request a Refund

Log in using your skyexchange login and open the Help or Support section.
Submit a refund request form with: username, transaction ID, amount, date/time, and a brief description.
Attach documentary proof: bank or UPI statements, screenshots, or correspondence with a skyexchange agent if applicable.
If you used an ag skyexchange for the transaction, include the agent’s reference ID and contact details to speed verification.

You may also contact Skyexchange support via the channels listed on the site or via the skyexchange 247 support portal for real-time assistance 1.

Verification, Review, and Resolution

Our payments team will acknowledge receipt of your request within 48 hours and begin verification.
Verification may include cross-checking transaction logs, confirming KYC status, and contacting your payment provider.
If additional information is required, we will request it by email or via your registered mobile number.
Approved refunds will be processed to the original payment method or another mutually agreed channel.

We aim to resolve straightforward refund requests within 7–14 business days after verification. Complex cases that require third-party bank or payment gateway investigations may take longer; we will keep you informed throughout the process.

Fees, Deductions, and Limits

Refunds are issued net of any non-recoverable payment gateway fees. If a third-party provider levies a charge that cannot be reversed, the net amount will be refunded.
Large refunds may be subject to additional security checks or temporary holds for fraud prevention.
Promotional bonuses or free spins credited as part of campaigns are refundable only under the specific promotion terms; bonus-related wagers that have been played are not refundable.

Disputes and Escalation

If you disagree with a refund decision:

Reply to the support ticket with additional evidence within 7 days of the decision.
If unresolved, escalate to our Compliance Team by requesting an internal review.
We maintain records of all disputes and outcomes to ensure fairness and continuous improvement.

For transparency, Skyexchange may publish anonymized dispute trends to help users understand common issues and our corrective actions.

Responsible Gaming, Account Holds, and Finality

Refunds are processed in line with responsible gaming practices. If an account is under a compliance review or self-exclusion, refund requests will be handled according to regulatory and internal policies.
Bets and games settled conclusively by game rules or official event results are final and not eligible for refunds.

Data Security and Privacy

Skyexchange handles refunds and financial information using secure payment systems. Personal and transaction data submitted during a refund claim are processed according to our Privacy Policy and Data Protection commitments, and only used to verify and complete the refund.

Contact and Support

For refund requests or help with skyexchange login, contact Skyexchange support via the official channels listed on the website or connect with a verified skyexchange agent for guided assistance. If you used an ag skyexchange agent to transact, include the agent reference to accelerate verification 1.